performance

Measuring the Quality and Performance of Healthcare Providers in Conflict Settings

Evidence Reviews

The purpose of the review was to provide a summary of possible indicators which might be used to measure the performance and quality of healthcare in conflict-affected settings.
There is considerable guidance on measuring access, availability and quantity of health provision in these settings, but much less on whether this care is sufficient or effective. This
review identifies and summarises some indicators which have been used or are suggested as appropriate.

A Systematic Review of Public Health Emergency Operations Centres (EOC)

Evidence Reviews
Foresight Papers
Technical tool

A public health emergency operations centre (EOC) is a central location for coordinating operational information and resources for strategic management of public health emergencies and events. EOCs provide communication and information tools and services and a management system during a response to an emergency or event. They also provide other essential functions to support decision-making and implementation, coordination, and collaboration.
This systematic review examined peer-reviewed and grey literature in order to document global best practices for effective public health emergency response by EOCs; to identify indicators to monitor EOC performance; to describe risk communication in EOC settings; to outline research needs; and to identify standardised terminology. The review makes recommendations in the following areas: Best practices for building new EOCs and improving existing onesComponents and characteristics of an emergency operations plan, Risk communication and information sharing, Needs assessments and baseline data,

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