The authors conducted a descriptive analysis on quantitative data from call logs reflecting 22 weeks of South Sudan’s Ebola alert hotline, along with thematic coding of qualitative data collected routinely. The hotline was set up during the preparedness phase of an outbreak in neighbouring DRC. Only one EVD alert was generated during the entire period.

However, the authors argue that despite a large number of missed calls, the high number of callers reporting symptoms and asking questions suggest the role of the hotline was understood.